Panda Express Customer Care

Here are the official Panda Express / Panda Restaurant Group support options in one place, so you can pick the right contact method fast. We are not Panda Express (we run https://pandaexpresnutrition.com/). For refunds, order issues, app help, or gift card support, use the official contacts below.

Quick answers (fastest support by issue)

1. Recent order problem (missing item, wrong order, food quality, refund)

Email (Guest Care): guestcare@pandarg.com
Phone (US): 1-800-877-8988
Official Contact Us Form: Use the “Contact Us Form” linked from Panda Restaurant Group’s Media Center (best for written follow-ups).

2. Panda Express app / Panda Rewards help (login, points, account issues)

Start here: Guest Care (same channels as order issues)
Email: guestcare@pandarg.com
Phone: 1-800-877-8988 Contact form: Official “Contact Us Form”

3. Gift card support (balance, card not working, gift card portal errors)

Gift Card Support phone: 1.833.299.4875
Hours: 8:00 AM–8:00 PM (EST), 7 days/week
Online help: Gift card support contact form Panda Express Gift Cards

4. Legal / terms / digital services questions

Email: digital@pandarg.com

5. Press / media inquiries

Email: PublicRelations@PandaRG.com

6. Receipt survey / feedback code

Survey site: pandaguestexperience.com (needs the 24-digit code from your receipt)

1) Guest Relations / Guest Care (main Panda Express customer support)

Use this for most issues:

  • Missing or incorrect items
  • Food quality concerns
  • Store experience feedback
  • App / Panda Rewards problems
  • General customer care questions

Phone (US): 1-800-877-8988
Email: guestrelations@pandarg.com

What to include (so they can resolve it faster)

  • Store location (city + address if possible)
  • Date and time of visit
  • Order type: dine-in / takeout / drive-thru / delivery
  • Receipt or order number (if available)
  • Payment method (card/cash, last 4 digits if relevant)
  • The issue in 1–2 lines (missing item, wrong item, quality issue, etc.)
  • What you want: refund, replacement, follow-up

Best use case: If you want a human review (refund follow-up, repeated issue, account help), start here.

2) Panda Express Gift Card Support (gift card only)

Use this only for gift card issues:

  • Card not working
  • Balance disputes
  • Transaction history questions
  • Problems on the gift card website/portal

Phone: 1.833.299.4875
Hours: 8:00 AM–8:00 PM (EST), 7 days/week
Online support: Gift card website contact form

Tip: Have your gift card number, transaction date, and any error message ready.

3) Legal / Terms / Website services (official)

If your question is about official terms or digital services:

Email: digital@pandarg.com

Use this for:

  • Terms and conditions questions
  • Website/service terms concerns
  • Formal notices related to online services

4) Press & media inquiries (Panda Restaurant Group)

If you are media or press:

Email: PublicRelations@PandaRG.com

This is meant for interviews, statements, and media requests, not refunds or order problems.

5) Corporate mailing address (official)

If you need to send physical mail (documentation or formal correspondence):

Panda Restaurant Group, Inc.
1683 Walnut Grove Ave
Rosemead, CA 91770, United States

Note: For most customer care issues, phone/email is usually faster than postal mail.

6) Receipt survey feedback (with a survey code)

If your receipt includes a survey code, you can submit feedback through the official portal:

  • The survey typically asks for a 24-digit code from your receipt.

This is best for general experience feedback. For refunds or urgent issues, contact Guest Relations too.

7) International customer support (country-specific)

Support can differ outside the US (some locations are operated by regional partners). Official country contacts found:

Panda Express Philippines (online orders)

Email: feedback@jfc.com.ph
They may also direct delivery customers to platform support (example: Food panda email imagesupport@foodpanda.ph).

Panda Express Mexico

Email: contacto@pandaexpress.com.mx

If you’re in another country, use the official local Panda Express site (if available) or ask the store for the region’s support channel.

8) Delivery orders: who to contact first?

If you ordered through a third-party delivery app (Uber Eats, DoorDash, Grab, Foodpanda, etc.), start inside the app’s help section because:

  • the platform controls driver issues, delivery timing, and many refunds/credits
  • Panda Express may not control delivery handling end-to-end

If the problem is food quality or a repeated store issue, contact Guest Relations as well.

9) Support message template (copy/paste)

Subject: Panda Express order issue – [Store City] – [Date]

Message:

  • Store/location:
  • Date/time:
  • Order type (dine-in/takeout/drive-thru/delivery):
  • Receipt/order number:
  • What happened (short + clear):
  • What you want (refund/replacement/follow-up):
  • Best contact number/email: